-
To perform high quality repair service at a fair
and just price.
-
To use proven merchandise of high quality distributed
by reputable firms.
-
To employ the best skilled technicians obtainable.
-
To furnish an itemized invoice for fairly priced
parts and services which clearly identifies any used or remanufactured
parts. Replaced parts may be inspected upon request.
-
To have a sense of personal obligation to each
individual customer.
-
To promote good will between the motorist and members
of this Association.
-
To recommend corrective and maintenance services,
explaining to the customer which of these are required to correct
existing problems and which are for preventive maintenance.
-
To offer the customer a price estimate for work
to be performed.
-
To furnish or post copies of any warranties covering
parts or services.
-
To obtain prior authorization for all work done,
in writing, or by other means satisfactory to the customer.
-
To notify the customer if appointments or completion
promises cannot be kept.
-
To maintain customer service records for one year
or more.
-
To excercise reasonable care for the customer's
property while in our possession.
-
To maintain a system for fair settlement complaint
mediation activities.
-
To uphold the high standards of our profession
and always seek to correct any and all abuses within the automotive
industry.
-
To uphold the integrity of all members of the Automotive
Service Association.
