To perform high quality repair service at a fair
and just price.
To use proven merchandise of high quality distributed
by reputable firms.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice for fairly priced
parts and services which clearly identifies any used or remanufactured
parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each
To promote good will between the motorist and members
of this Association.
To recommend corrective and maintenance services,
explaining to the customer which of these are required to correct
existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work
to be performed.
To furnish or post copies of any warranties covering
parts or services.
To obtain prior authorization for all work done,
in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion
promises cannot be kept.
To maintain customer service records for one year
To excercise reasonable care for the customer's
property while in our possession.
To maintain a system for fair settlement complaint
To uphold the high standards of our profession
and always seek to correct any and all abuses within the automotive
To uphold the integrity of all members of the Automotive