• To perform high quality repair service at a fair and just price.

  • To use proven merchandise of high quality distributed by reputable firms.

  • To employ the best skilled technicians obtainable.

  • To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • To have a sense of personal obligation to each individual customer.

  • To promote good will between the motorist and members of this Association.

  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

  • To offer the customer a price estimate for work to be performed.

  • To furnish or post copies of any warranties covering parts or services.

  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

  • To notify the customer if appointments or completion promises cannot be kept.

  • To maintain customer service records for one year or more.

  • To excercise reasonable care for the customer's property while in our possession.

  • To maintain a system for fair settlement complaint mediation activities.

  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

  • To uphold the integrity of all members of the Automotive Service Association.

1425 West State Route Highway 89A, Sedona, Arizona 86336

928-282-6621 for Immediate Assistance!